Description:
- Position Title: Assistant Application Support
- Grade: GS-7
- Item No.: NA
- Reference: ADB/11/014
- Publication Date: 19/02/2011
- Closing Date: 17/03/2011
- support services second level, especially for applications / operating systems Bank;
- Liaise with owners of business processes with regard to issues related to operational process / applications;
- Provide training to individual users or give them advice on how to use systems / applications;
- Serve as focal point for feedback on the use of applications and work closely with system developers.
- receive applications for support of applications sent to the center Appeal from the ADB, and respond to users as appropriate;
- When the problem goes back to the owner of the business process, eg. CHRM to issues at the center self-service, owner appropriates the problem and follows up with such an owner, until an answer is given to the user;
- Prioritize requests based on criteria agreed and the needs of the organization;
- In a wide range of skills and responsibilities, study problems and other requests for support and determine the appropriate response ;
- Ensure that all work is performed and documented according to standards, methods and procedures required that all procedures and application management are met;
- Note the problems and identify performance trends and communicate to CRO;
- Follow the progress of support requests, and ensure that users and other stakeholders are kept informed;
- Liaise with development staff and systems providers software, in terms of the development of system improvements, to address known problems or to better meet the needs of users;
- Provide advice and guidance to less experienced colleagues, as appropriate;
- Accepting new software application launched by vendors, and participate in the trial systems before they are put into service for users;
- In his own field of competence, provide appropriate responses to requests for support.
This position does not entitle the conditions of international employment particular skills, knowledge and experience desirable - Qualifications: At least license or equivalent degree in information technology.
- Experience: A minimum of five (5) years of relevant experience in a large institution.
- IT Skills: Good knowledge of MS Office and, necessarily, work experience in enterprise resource planning (ERP) or ERP support.
- Communication: Fluency in English or French and working knowledge of another language.
- Professionalism: Good understanding operation, organization and procedures of the Bank's initiative, strong research skills and problem-solving.
- Planning and organizing: Excellent ability in the organizational domain, able to set priorities for its work program, able to perform tasks efficiently and on time.
- Teamwork: Very good interpersonal skills, able to maintain professional relationships in a multicultural environment. Only
(s) the candidate (s) that fully meet the job requirements and are being considered (s) for interview will be contacted (e) s. Only Applications registered online with a curriculum vitae (CV) joint will be examined. The President of ADB reserves the right to appoint a candidate at a grade lower than the advertised position. The African Development Bank is an employer to ensure equal opportunities, and female candidates are strongly encouraged: www.afdb.org / jobs
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